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COMPLAINTS PROCEEDURE

Even though all treatments at De Gezichtskliniek are performed carefully, you may not be satisfied. We are happy to work with you to find a suitable solution.

One of the spearheads of De Gezichtskliniek is that we find it extremely important that you as a patient are satisfied with your treatment, our service and guidance. However, it may happen that you are not satisfied with something that you have experienced or that you do not have a good feeling about. You can contact us 7 days a week via WhatsApp or email to submit your dissatisfaction to us. Our complaints officer will then contact you and schedule an appointment if necessary.
 
If it unexpectedly happens that you cannot reach an agreement with the complaints officer, you can contact an independent complaints officer from DOKH. All doctors at De Gezichtskliniek are affiliated with this. You can contact DOKH via the website www.dokh.nl, and the official will then receive your complaint. If you have any questions about this, you can always contact De Gezichtskliniek.
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